Privacy Policy

Last updated: August 2026

1. Information We Collect

When you subscribe to or inquire about our services, we may collect:

• Contact details — name, phone number, email address, installation address
• Identity verification documents (e.g. CNIC copy) required for connection setup
• Billing and payment records related to your subscription
• Technical information about your connection, such as equipment status and usage needed for network management and support

2. How We Use Your Information

• To set up, provide, and maintain your internet, TV, telephone, or other subscribed services
• To process billing and payments
• To respond to support requests and service inquiries
• To notify you about service changes, outages, or updates to our policies
• To comply with applicable legal and regulatory requirements, including those of the Pakistan Telecommunication Authority (PTA)

3. Information Sharing

We do not sell your personal information. We may share information with:

• Regulatory or law enforcement authorities where required by law
• Third-party service providers who help us operate our network, billing, or support systems, under confidentiality obligations

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. No system can be guaranteed 100% secure, and we encourage subscribers to safeguard their own account credentials.

5. Data Retention

We retain subscriber information for as long as your account is active and for a reasonable period afterward as required for billing records, legal compliance, or dispute resolution.

6. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to any legal or contractual retention requirements we may have.

7. Cookies (Website)

Our website may use basic cookies or similar technologies to remember your preferences and understand site usage. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

9. Contact Us

For privacy-related questions or requests, contact us at info@xfiber.pk or call +92 311 444 33 11.